Aena Healthcare Private Limited (“us”, “we”, or “ioncare”, which also includes its affiliates) is the author and publisher of the internet resource www.ioncare.in (“Website”) on the world wide web as well as the software and applications provided by ioncare, including but not limited to the mobile application ioncare.
The Application strongly encourages parents and guardians to supervise the online activities of their minor children and consider using parental control tools available from online services and software manufacturers to help provide a child-friendly online environment. These tools also can prevent minors from disclosing their name, address, and other personally identifiable information online without parental permission. Although the Application and its Services are not intended for use by minors, Application respects the privacy of minors who may inadvertently use the internet or the mobile application.
Your information will be treated in accordance with applicable laws, and regulations.
Please note that your internet service provider, operating system provider, third party service providers defined as Partner Service Providers under the Terms and Conditions of the Application, websites that you access, third party operators may also collect, use and share information about you and your usage. We cannot control how these third parties collect, use, share or secure this information. For information about third-party privacy practices, please refer to their respective privacy policies.
The Application implements reasonable security practices and procedures and has a comprehensive documented information security programme and information security policies that contain managerial, technical, operational and physical security control measures that are commensurate with respect to the information being collected and the nature of Application’s business. The reasonable security practices and procedures implemented by the Application include but are not limited to: encrypting data when it is on the move using industry standard practices, keeping all the data within private cloud, regularly changing production keys and password, secure and very limited access to all production servers, performing regular security updates on our servers and more. In spite of implementing such measures, if a user incurs a loss due to hacking, phishing or other such techniques, then Application shall not be held liable for the same.
Personal information is defined as information that can be used to identify you and may include details such as your name, age, gender, contact information, products and services you are interested in or require more information about. Insofar as sensitive personal information is concerned, it will carry the meaning as may be defined by applicable laws from time to time.
Your Personal Information as well as your sensitive personal information (from your use of health records) is maintained by Application in electronic form on its equipment, and on the equipment of its employees. Application takes all necessary precautions to protect your personal information both online and off-line, and implements reasonable security practices and measures including certain managerial, technical, operational and physical security control measures that are commensurate with respect to the information being collected and the nature of Application’s business.
No administrator at Application will have knowledge of your password. It is important for you to protect against unauthorised access to your password, your computer and your mobile phone. Application does not undertake any liability for any unauthorised use of your account and password. If you suspect any unauthorised use of your account, you must immediately notify Application by contacting support. You shall be liable to indemnify Application due to any loss suffered by it due to such unauthorised use of your account and password.
Application makes all User information accessible to its employees, agents or partners and third parties only on a need-to-know basis, and binds all such employees to strict confidentiality obligations.
Part of the functionality of the Application is assisting the patients to access information relating to them. Application may, therefore, retain and submit all such records to the relevant individuals.
Notwithstanding the above, Application is not responsible for the confidentiality, security or distribution of your personal information by our partners and third parties outside the scope of our agreement with such partners and third parties. Further, Application shall not be responsible for any breach of security or for any actions of any third parties or events that are beyond the reasonable control of Application including, acts of government, computer hacking, unauthorised access to computer data and storage device, computer crashes, breach of security and encryption, poor quality of Internet service or telephone service of the User etc.
The following is the manner in which we collect, use, share and retain personal information:
Non-personal information is defined as any data that does not personally identify you and may include unique system or hardware identifiers, system or application software, and peripherals.
Any non-personal information, when clubbed with personal information shall be treated as personal information.
The following is the manner in which we collect, use, share and retain non-personal information:
The Application, its licensees and agents, may access, collect and analyse your usage of the Application and other information related to your location on a regular basis through the device location services or browser location APIs and other technologies and data for the performance of the services provided by the Application and to help improve the functionality and performance of the Application. In order to collect geo-location information, the location settings must be enabled on your device. Therefore, in some cases, the Application may request that you enable the location settings.
Except in cases where any specific services requested by you require or involve personal identification, the Application collects location data anonymously and in a form that does not personally identify you. By using the Application, you agree and consent to transmission, collection, maintenance, processing and use of your location data to provide and improve such services of the Application.
Information collected by cookies and other technologies are treated as non-personal information. However, to the extent that IP addresses or similar identifiers are considered personal information by local law, we treat any information linked to such identifiers as personal information. Similarly, to the extent that non-personal information is combined with personal information, we will treat the combined information as personal information.
The Application also may collect other information about you in ways that the Application describes to you or otherwise with your consent. You can choose not to provide us with certain types of information, but doing so may affect your ability to avail and/or use some services.
You are responsible for maintaining the accuracy of the information you submit to us, such as your contact information provided as part of account registration. If your personal information changes, you may correct, delete inaccuracies, or amend information by making the change wherever possible or by contacting us through support. We will make good faith efforts to make requested changes in our then active databases as soon as reasonably practicable. If you provide any information that is untrue, inaccurate, out of date or incomplete (or becomes untrue, inaccurate, out of date or incomplete), or Application has reasonable grounds to suspect that the information provided by you is untrue, inaccurate, out of date or incomplete, Application may, at its sole discretion, discontinue the provision of the Services to you.
If you wish to cancel your account or request that we no longer use your information to provide you services, contact us through support. We will retain your information for as long as your account with the Services is active and as needed to provide you the Services. We shall not retain such information for longer than is required for the purposes for which the information may lawfully be used or is otherwise required under any other law for the time being in force. After a period of time, your data may be anonymized and aggregated, and then may be held by us as long as necessary for us to provide our Services effectively.
Due to the communications standards on the internet, when you visit the Application, our system automatically receives the URL of the site from which anyone visits. Application also receives the Internet Protocol (IP) address of your computer (or the proxy server a user used to access the World Wide Web), your computer operating system and type of web browser you are using, email patterns, as well as the name of your ISP. This information is used to analyse overall trends to help Application improve its Service. The linkage between your IP address and your personally identifiable information is not shared with third parties. Notwithstanding the above, Application may share some of the aggregate findings (not the specific data) in anonymized form (i.e., non-personally identifiable) with third parties
The Application strives hard to keep its records updated and accurate with your latest information. You shall be responsible to ensure that the information or data you provide from time to time is and shall be correct, current and updated and you have all the rights, permissions and consents to provide such information or data
You may note that deletion of certain information that is crucial for performance of services by the Application or withdrawal of consent may lead to cancellation of your access to the Application or your access to certain features and services of the Application. Additionally, we may not be able to process your request of correction, updating or deletion, in case the same is not supported by valid documents or data retention is required by the applicable law or law enforcement requests or under any judicial proceedings or it is extremely difficult to implement (such as requests related to backup copies or if a new system is required to process the request or change of technical design) or risks the privacy of other users.
We are committed to protect your personal information collected and processed by us and look forward to your continued support for the same. In case of any feedback or concern regarding protection of your personal information, or any privacy-related feedback or concerns you may contact us on email@example.com.